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FedExFedEx revolutionized the delivery of packages and information. The company currently offers integrated business solutions through a network of subsidiaries that operate independently yet compete collectively. Independently, each FedEx Corporation subsidiary focuses on what it does best - offering the best transportation and logistics services in its respective market. Collectively, the FedEx companies compete worldwide with the well-known FedEx brand and under the strategic direction of their holding company, FedEx Corporation. The complete family of companies includes FedEx Corporation, FedEx Express, FedEx Ground, FedEx Freight, FedEx Custom Critical, FedEx Trade Networks, and FedEx Services. Together, the FedEx family of companies represents a $1-billion corporation that offers its customers worldwide transportation, e-commerce and supply chain solutions. All together, FedEx has approximately 18,000 employees and contractors worldwide delivering more than 5. million shipments each business day.FedEx Corporation was created as the holding company that oversees the strategic direction for the FedEx family of companies. Their most familiar service, FedEx Express, connects a global marketplace spanning 11 countries handling millions of shipments every business day. FedEx Express is the world's largest express delivery company. FedEx Ground deals with ground transportation perhaps a more cost-effective alternative for small-package shipments when the distance is shorter or the time frame is a little longer. FedEx Ground is North America's second largest ground carrier for business-to-business small-package delivery. Now with the new FedEx Home Delivery Service, packages are being delivered from business to home (consumer). FedEx Freight provides regional, less-than-truckload freight service for heavyweight shipments. Depending on distance, next-day service and second-day service apply to FedEx Freight's coast-to-coast distribution method. FedEx Custom Critical is the world's largest carrier of non-stop, door-to-door delivery of time-critical shipments 4 hours a day, 7 days a week, including nights, weekends and holidays. FedEx Trade Networks provides customs brokerage, international freight forwarding and trade facilitation that help speed shipments across borders. Finally, FedEx Services provides customers with a convenient, centralized, single point of access to the FedEx companies' sales, marketing, customer service and information technology functions.For three decades, FedEx has paved the way in the delivery service industry. They continue to be the industry leader in introducing new services for customers. They essentially created the modern air/ground express industry. FedEx was the first company dedicated to overnight package delivery. They were the first express company to introduce the "Overnight Letter". They were the first to offer 100 am next day delivery and the first to offer Saturday delivery. FedEx was the first express company to offer time-definite service for freight. They were the first in the industry to offer money-back guarantees and free proof of performance. FedEx was the first to provide online shipping and tracking. FedEx Ground was the first small-package ground carrier to use bar coding and automated sortation technology providing customers with shipment information never before available.
FedEx is the world leader in technology setting the industry standard for efficiency and customer service. Launched in 14, fedex.com included a tracking application that was perhaps one of the first true corporate Web services. Only a few years later, FedEx became the first transportation company with a Web site offering the capability for customers to generate their own unique bar-coded shipping labels and to call couriers to pick up their shipments. The site handles over 1.1 million package tracking requests each day on average. Electronic transactions account for almost two thirds of the 5 million shipments FedEx delivers daily with more than .5 million customers connected electronically daily.FedEx was the first transportation company to accept wireless technology more than twenty years ago and continues to be a leader in the use of innovative wireless solutions. Customers can use their PDAs and pagers to access package tracking and drop-off location information. Couriers and contract delivery personnel use wireless data collection devices to scan bar codes on shipments. Packages are usually scanned at least a dozen times from pickup to delivery. Scanned information is then uploaded to the FedEx mainframe allowing one to track the packages. FedEx's newest data collection device for couriers uses a micro radio for hands-free communication with a printer and mobile computer in the courier's delivery vehicle.Federal Express's information technology infrastructure was widely viewed as the most advanced in the business when no other package delivery service could instantaneously track the status of each and every package. Federal Express managers considered information technology to be its major competitive advantage, and the company prided itself on the leading edge of applying information technology to its business. By revolutionizing the way people ship things, FedEx also revolutionized the way people do business faster, better and less expensively.Information technology is a critical enabler of the customer services offered by FedEx, and is viewed as the means to provide the range of services required by both low and high volume customers. The primary device for delivering services to the customer's mail room or logistics' center was Powership. Powership was a computer located at the customers site, and was linked to FedEx's information network, Cosmos. The goal of the system was to have paperless shipping. Since the birth of the Powership system in the early 180's, and up until today, customers have used the program for a variety of useful services. Some of its services include automated tracking, self-invoicing, stored shipping database, and report compilation.Over the years FedEx improved the Powership program by leaps and bounds. In 185 they introduced Powership to the public. Powership was a personal computer that included a monitor, printer for invoices, and a second printer to print airbills. This new version of Powership allowed the customers to create a database of addresses that are frequently used, thus reducing the amount of time to print an airbill. This also reduced the amount of errors in the filling our of airbills, which in turn lead to fewer mishandled shipments. Another new feature of the Powership was the ability to track its ingoing and outgoing shipments through Cosmos. Originally Powership was only designed for high-volume customers, such as a large company or organization. In order for the system to cover its installation costs the company had to average approximately fifty packages a day. Over time however, due to decreasing technology costs, by 1 a company only had to average five packages a day to cover the costs.Fed Ex has always prided them self on being on the leading edge of information technology, so obviously they had to keep improving the system to stay ahead of their competitors. FedEx next came out with the Powership , a similar but updated version of Powership . The new version is now IBM- compatible, but still came with the monitor and two printers. Some new features of the Powership are that it automatically notifies FedEx if a pickup was required for a package. It is also much more user-friendly for the customer, and requires no actual on-site training. The Powership system is still being used by customers today, but it is slowly being phased out by FedEx. The company is trying to get their customers to start using FedEx.com as their main vehicle for delivery services.Cosmos is the core of FedEx's information technology architecture. Cosmos is a multipurpose, multifaceted tracking system. The system was originally built in 17, and is still used by FedEx today. Every customer service system interacts with Cosmos, whether it is directly or indirectly.The Cosmos system works hand-in-hand with the Digitally Assisted Dispatch System (DADS). This is a computer link in the courier's van that is connected directly to the Cosmos system. The information is sent to the courier via DADS. The courier makes the pickup, and then proceeds to scan the package's barcode. The package is then assigned a routing number, and the information is sent back to Cosmos via the Digitally Assisted Dispatch System.Cosmos is run on a mainframe computer, and possesses over forty different functions. Some of these functions are; scheduling routing of packages, keeping records of on-time deliveries and error rates, and scheduling dispatches. A data flow diagram shows the flow of data between different processes within a system. There are several large systems within the FedEx organization, but we are going to concentrate on customer shipping portion. First, is the general data flow diagram starts with the service center, which is an external entity. The service request is sent to the data store of customer information. From here the request details are sent to the process of deciding on the proper department. There are several different departments which it can be sent to; however, because it is just a general data flow diagram, the specifics are not included. From this process, the bill for the desired request is sent to the account receivable department to verify its correctness. Here this department is considered an external entity. From there, the correct bill gets sent to the data store with the customer information to be sent out. The customer then pays the bill which goes to the accounts collectable department entity. From there the individual department is sent the information that their particular customer has paid. The second data flow diagram is one which goes into some more detail. The process is same, and this diagram shows the details of the process which decides on the proper department. Once the information is sent to this process, it has six options FedEx Express, FedEx Ground, FedEx Freight, FedEx Custom Critical, FedEx Trade Networks, or FedEx Services. Here, the focus is on FedEx Express. At this entity, delivery information is sent to the proper local station, as well as the regional sorting facility. Both of these are notified of the package they need to pick up, will be receiving or delivery. Then, these two entities will verify the customer information and make sure that everything is correct. The local stations then verify the bill's correctness with the accounts receivable department. And after that process, the diagram is the same as the general diagram. 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